Return & Refund Policy

At JunemyGift, we create personalized gifts for meaningful family moments. Many of our products are personalized, custom-made, or made to order based on the information provided by each customer.

Please read this Return & Refund Policy carefully before placing your order.

Personalized & Made-to-Order Products

Most JunemyGift products are personalized or made to order. This may include products customized with names, photos, messages, dates, family roles, character details, or other personal information provided by the customer.

Because personalized products are created specifically for each customer, we generally do not accept returns, exchanges, or refunds for personalized items once personalization, design work, or production has started.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible at: [email protected]

We can only make changes or cancel an order if personalization or production has not started yet.

Once your order has entered the personalization process, preview process, or production process, we may no longer be able to cancel or make changes to the order.

Preview Approval

For selected personalized products, we may provide a preview before production.

Please review all names, spelling, photos, messages, and personalization details carefully before approval.

Once a preview is approved, production may begin. After approval or once production has started, changes, cancellations, returns, or refunds may not be available unless there is a confirmed production error, defect, or damage.

Customer-Provided Information

Customers are responsible for providing accurate personalization and shipping details when placing an order.

JunemyGift is not responsible for customer-submitted errors, including but not limited to:

  • Misspelled names
  • Incorrect dates
  • Wrong messages
  • Incorrect family roles or titles
  • Low-quality, blurry, dark, or cropped photos
  • Incorrect personalization details
  • Wrong product selection
  • Wrong size, color, or variant selection
  • Incorrect or incomplete shipping address

Please check all information carefully before submitting your order.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect due to a production error, please contact us within 7 days of delivery.

To help us review the issue, please include:

  • Your order number
  • Clear photos of the item
  • Clear photos of the damaged area or production error
  • Photos of the packaging if the package arrived damaged
  • A short explanation of the issue

If the issue is confirmed, we may offer one of the following solutions depending on the situation:

  • A replacement
  • A corrected item
  • A partial refund
  • A full refund

We reserve the right to determine the best resolution based on the issue and the evidence provided.

Items Not Eligible for Return or Refund

The following items are generally not eligible for return, exchange, or refund:

  • Personalized or custom-made products after production has started
  • Products with customer-submitted spelling or personalization errors
  • Products made according to an approved preview
  • Products delayed due to late customer response or late preview approval
  • Products delayed by the shipping carrier
  • Products marked as delivered by the carrier
  • Products sent to an incorrect address provided by the customer
  • Change-of-mind purchases
  • Items damaged after delivery due to misuse, handling, or storage

Shipping Delays

Shipping times are estimates and are not guaranteed. Delays may occur due to carrier issues, holidays, weather, customs processing, high-volume seasons, or other events outside our control.

A shipping delay does not automatically qualify an order for a refund if the order is still in transit.

If your order is significantly delayed, please contact us and we will do our best to assist you.

Lost or Stolen Packages

Once an order has been handed to the shipping carrier, delivery is managed by the carrier.

If tracking shows that your package was delivered but you did not receive it, please first check your mailbox, front desk, building office, neighbors, or local carrier.

JunemyGift is not responsible for packages marked as delivered by the carrier. However, we will do our best to help you review the situation.

Return Shipping

Because personalized products are generally not eligible for return unless there is a confirmed issue, please contact us before sending any item back.

Do not return any product without contacting us first.

If a return is approved, we will provide return instructions. Customers may be responsible for return shipping costs unless the return is due to a confirmed production error, defect, or damage.

Refund Processing

If a refund is approved, it will be processed back to the original payment method.

Please allow time for your bank, credit card company, or payment provider to process and post the refund. Normally payment takes 3 days

How to Contact Us

For questions about a return, refund, damaged product, or incorrect order, contact: JunemyGift Operated by Junemy Global LLC

Email: [email protected]

Phone: (505) 595-0366

Business Address: 1209 Mountain Road Pl NE Ste N Albuquerque, NM 87110 United States